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Emails fail to send after attempt to upgrade software – part two

By on June 26, 2014
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By Simon Isham–

Earlier this month, emails to faculty and staff from outside the university may have failed to reach their intended destinations due to a software upgrade from Microsoft. That problem did not affect students, but an upgrade attempted June 24 did.

From about 1 p.m. to 3:15 p.m., Cardmail users would have experienced “degraded service.” Full service resumed by 9:30 p.m.

U of L IT acknowledged this problem with an email sent out to all students. The email claimed that the problems were once again Microsoft’s and not the university’s.

“The underlying root cause is under investigation so steps can be taken to implement a solution to ensure the issue does not reoccur,” it said.

This outage is more extensive than the last time, affecting all students, faculty and staff. It also lasted more than three times longer; however, this time, the result was simply delays in delivery rather than outright failure.

About Simon Isham

Simon Isham is the Editor-in-Chief of The Louisville Cardinal, where he has worked since 2012. For his reporting at the Cardinal, he has won awards from the Kentucky Press Association and the Louisville chapter of the Society of Professional Journalists. He has also written for LEO Weekly and Insider Louisville. He will graduate in December, 2014.

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