The Louisville Cardinal

Emails fail to send after attempt to upgrade software – part two

By Simon Isham–

Earlier this month, emails to faculty and staff from outside the university may have failed to reach their intended destinations due to a software upgrade from Microsoft. That problem did not affect students, but an upgrade attempted June 24 did.

From about 1 p.m. to 3:15 p.m., Cardmail users would have experienced “degraded service.” Full service resumed by 9:30 p.m.

U of L IT acknowledged this problem with an email sent out to all students. The email claimed that the problems were once again Microsoft’s and not the university’s.

“The underlying root cause is under investigation so steps can be taken to implement a solution to ensure the issue does not reoccur,” it said.

This outage is more extensive than the last time, affecting all students, faculty and staff. It also lasted more than three times longer; however, this time, the result was simply delays in delivery rather than outright failure.